FAQ

Payment process

  • What payment options do I have?

    In the payment process you have the option to pay by credit card (Visa, Mastercard, Amex, Diners, Discovery), or by Google Pay. Customers from Germany can also pay via GiroPay. Apple users with a configured Apple Wallet can pay with Apple Pay when ordering with an iOS or macOS compatible device.

    There is also the possibility to pay with a gift certificate voucher code. Or, if available, with a store credit.

  • Copyright and licensing

  • Can I use the asset for different custom work?

    If the asset is used for commissioned work, a license must be purchased for each client. The asset may not be resold or offered on a marketplace.

  • Assets

  • What file formats are included?

    The files are provided as .zip file for download. Included are glTF and FBX file formats, each with textures in 1024px (1K) and 2048px (2K) resolution.

  • How often can I download purchased assets?

    Purchased assets are available for download for 90 days. You may download up to 3 times within this period. We recommend saving the assets in a safe place immediately after downloading and making a backup.